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Delivery & Returns Policy

Last Updated: 05 November 2025
At The Greenhouse, we aim to provide a smooth and reliable delivery service for all customers.
Delivery times are estimates and depend on stock availability, demand, and location.
1. Delivery Options and Fees
  • Standard delivery available across Malta and Gozo.
  • Delivery Method: Orders are delivered via Wolt Drive, ensuring fast and reliable service.
  • Fees vary based on location and order size; details are shown during checkout.
  • Orders are processed within 1–3 working days.
2. Returns and Exchanges
  • Returns accepted within 14 days of delivery.
  • Products must be unopened, unused, and in original packaging.
  • Perishable goods are not eligible for return unless damaged or incorrect upon delivery.
3. Refunds
  • Refunds are processed once returned items are inspected and approved.
  • Refunds will be issued via the original payment method within 5–10 business days.
4. Damaged or Incorrect Products
  • If you receive an incorrect or damaged item, notify us at [email protected] within 7 days.
  • We will arrange a replacement or refund as applicable.
5. Contact
Email: [email protected].mt
Address: BLOK Foods Ltd, Uqija Street, Swieqi, SWQ2333, Malta